Our Guarantee & Warranty - Warden Gate Repair San Antonio

The Warden Gate Repair San Antonio Guarantee

Every gate repair we do in San Antonio carries a written guarantee before we touch a single bolt. It’s called the 365-Day Done Right Promise, and it works simply: if the repair fails within a year, we come back and fix it free. That includes parts and labor on the return visit. No fine print, no pro-rated this or that. We put the price in writing first, the guarantee in writing second, and we stand behind both. Cole Rafferty, Owner, built Warden Gate Repair on a pretty old-fashioned idea: a guarantee should mean exactly what it says.

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What’s Covered

Here’s exactly what you get on every Warden job in San Antonio, from a stuck gate in Alamo Heights to a dead opener in Stone Oak:

• Workmanship for a full year. If a repair we made fails within 365 days, the return visit, parts, and labor are free, no questions asked.
• Written price before work starts. You approve the number on paper before we open a tool bag. The final invoice matches the quote unless you approve a change in writing.
• The Technician Standard on every visit. Your technician’s name and photo arrive by text or email before they show up, and they’ll show you a photo ID badge at the door. Background-checked, identity-verified, and accountable by name.
• Parts handled properly. We install the correct part for your gate motor and opener, from the nine brands we’re factory-trained on: LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule.
• Cleanup and courtesy. We leave your gate area the way we found it, minus the broken part. If we track anything in, we clean it up before we leave.
• Straight answers. If your gate needs a $40 limit switch and not a $400 board, we’ll tell you that. Our reputation depends on being the gate company in San Antonio that doesn’t upsell what you don’t need.

Our Satisfaction Promise

If something about our work isn’t right, you don’t have to build a case to get it fixed. Call us at (940) 531-3336, tell us what’s wrong, and we’ll schedule a return visit. Here’s how the make-it-right process works: we diagnose what failed, we explain it in plain language, and we fix it. If the failure is covered by the 365-Day Done Right Promise, the visit is free, end of story. If it’s something new that wasn’t part of the original repair, you’ll get a written price before any work begins on that, too. Warden Gate Repair San Antonio doesn’t make you chase a warranty department or wait through a phone tree. A live person answers our phones 24 hours a day, seven days a week, every day of the year. You’ll always be talking to someone who can actually do something about your gate.

One thing we’re careful about: the 365-Day Done Right Promise covers the repair we performed. It doesn’t cover a different component failing for an unrelated reason. So if we rebuild your gate hinges and three months later a lightning strike fries your control board, that board repair is a new job with a new written price. We’ll be straight with you about the difference, every time.

Licensed & Insured Backing

A guarantee is only as good as the company behind it. Warden Gate Repair San Antonio is a licensed and insured gate repair contractor operating as an independently owned and operated location within the Threshold Group family. That means a couple of practical things. If a technician gets hurt on your property, our insurance handles it, not you. If a repair accidentally damages your gate or surrounding property, our coverage steps in. The license means we’re accountable to state and local standards, not just our own promises. Cole Rafferty, Owner of Warden Gate Repair San Antonio, built this business in 2008 inside the Threshold Group specifically because the group enforces a standard that most gate companies don’t: every technician vetted, every visit documented, every repair guaranteed in writing. Licensing and insurance are the unglamorous part of a guarantee. They’re also the part that actually protects you when something goes wrong.

Written by Cole Rafferty, Owner at Warden Gate Repair San Antonio, serving San Antonio since 2008.